Customer Lead, Design

Arcol is hiring a Customer Lead, Design, to own every aspect of customer engagement for our design users, from first conversation to renewal. This is not a hand-off role. You will own every customer interaction for our design users, so they have one person to go to for demos, onboarding, training, ongoing support, product feedback, expansion, and renewal.

Your job is to earn the trust of the designers evaluating and using Arcol, and to work closely with them so Arcol helps them deliver world-class projects.

What You’ll Do

• Source and win new customers

  • Run intentional outbound: find the person feeling the pain, find the right project, and start a real conversation.

  • Qualify inbound and product signals from teams already working in Arcol.

  • Run discovery, demos, and proposals, and close deals.

• Deploy into the customer

  • Embed with each new customer and learn their projects, tools, and workflows. They should feel like you’re an extension of their team.

  • Lead onboarding, then provide ongoing support and training as new users join.

• Own retention and expansion

  • Track usage and account health to support customers proactively.

  • Grow accounts by adding seats, offices, and project teams.

  • Own renewals for your book of business.

  • Turn successful customers into references, case studies, and stories we can tell.

• Shape the product

  • Collect structured customer feedback and bring it into product planning.

  • Document what works so the Customer Lead role can scale beyond you.

Who You Are

• You know AEC from the inside. Ideally you’ve practiced as an architect, designer, or preconstruction professional and understand how a project moves from massing to estimate to construction.

• You have broad sales experience and are comfortable generating leads, running demos, and closing deals. You’ll have plenty of GTM support, but you’re comfortable running your own book of business. This isn’t your first rodeo.

• You are excellent at discovery: you can separate what a customer asks for from the underlying problem and business value.

• You value building deep customer relationships.

• You are highly proactive, low ego, and comfortable with ambiguity.